IceBoxFun | Support FAQs

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A: The authorization hold is to ensure that your credit or debit card is valid. You will not have any permanent charges associated with this hold, and it should be gone from your account within 48 to 72 hours, depending on your bank. We will never make any additional charges without your authorization.

A: There are several reasons that you may be eligible for a refund. These include the following:

  • Technical issues that make it so that you cannot access the media we offer.
  • Security on your account has been compromised for any reason.
  • Any accidental overcharges with billing.
  • If you don’t get what you expected, we will issue a refund after discussing it with you. To avoid any unwanted charges, please read through the entire subscription package before you sign up for our services.
If you fall into one of these categories, or you feel as if you deserve a refund for another reason not listed here, please contact our customer care at 1-888-982-9686.

A: If you would like to contact us about copyright infringement or other similar issues, please feel free to give us a visit at DCMA website link.

A: If you are not happy with our services or you are no longer able to afford your subscription, we can help you to cancel your membership. Contact us directly via email or the phone number listed below and a representative will take care of it for you.

A: When you cancel, you will get a confirmation email sent to the email address that you signed up with. In some instances, email providers will mistakenly classify our emails as spam or junk. Please check those folders before contacting us directly.
If you have not received a cancellation email, you may have typed your email address wrong or used a different email. If this occurs, please use the contact information below to get in touch with a representative.

Need Help?

Call our friendly agents.

Primary #:

1-888-982-9686

Secondary #:

1-302-483-7701

Contact Our Offices

  • Office location

    UK office:
    Groove Clip LTD
    4/4a Bloomsbury Square, London, WC1A 2RP

Cancel Membership

A: You can use up to 5 devices on the same IP address at the same time. This means that your kids can be enjoying some music or games while you and your spouse enjoy a great classic film!

A: This is a common problem, and we can help you through it. Contact our customer care representatives (contact information below) and we can reset it for you.

A: Sometimes, the area that you reside in has restrictions on certain content. Property rights and distribution are always changing as well. If you can’t find the content that you signed up for, please contact us. We want to update our site as much as we can, so we will take any suggestions that you may have via social media or support@iceboxfun.com.

Need Help?

Call our friendly agents.

Primary #:

1-888-982-9686

Secondary #:

1-302-483-7701

Contact Our Offices

  • Office location

    UK office:
    Groove Clip LTD
    4/4a Bloomsbury Square, London, WC1A 2RP

Cancel Membership